Sussex Healthcare makes a point of staying at par with other health organizations so that they don’t remain behind. They are often looking for ways that will improve the value of service and care that they give to their customers. The first step was to ensure that every employee at the organization had a clear channel of communication to air their views and also get help from management. This helped in avoiding miscommunication and in dealing with issues as soon as they came up. Sussex Healthcare owns several homes which are operated with trained staff that have the best interest of their patients at heart. They believe in making a difference to the world, and the efforts of the team are slowly bearing fruits.
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Steve Whittingham, the COO at Sussex is proud of the small improvements that are taking place in their homes. Although some people may not welcome change but see it as unnecessary, Steve believes that Sussex needs the changes to catch up with other organizations in the business. As a healthcare organization, Sussex is expected to deliver the best high quality services and the management is working to achieve this. They are collecting opinions from all their staff members on areas that they think require changes and working on those areas. Improving Sussex Healthcare is joint teamwork. The staff members consider themselves as a family and work together at every opportunity. One member, in particular, Lynn Lovett is a great champion for teamwork. She has 22 years’ experience working with Sussex Healthcare holding various titles. Currently, she is the Upper Mead Location manager.
Lynn is grateful for the fact that she gets to take care of older people as they progress on with life. Most of these residents are from Henfield with family and friends from the village. They are, therefore, comfortable knowing that they are close to their families who can visit them at any time. Sussex Healthcare keeps its residents on their feet by being proactive. It holds some activities each day that keep the residents entertained and happy. According to one of the residents, Lily each day is different from the previous one with new activities to enjoy.