Quality in manufacturing is something that is highly sought after by customers no matter what industry they are in. If you are purchasing for a large company and you hear that one product is higher in quality than another, and the price points are similar, you are probably going to purchase the higher-quality product. Sometimes, however, companies can start to forget that customers generally want quality over lower costs when it comes to specialized products. Luckily for National Steel Car, Gregory J Aziz was there to steer them back to the correct strategy.
National Steel Car was purchased by Gregory J. Aziz in 1994. Before Aziz was there to lead, National Steel Car had done quite well. The company was founded in 1912 under the name Imperial Steel Car and was the go-to supplier of railcars and rolling stock for all of the major railroads in Ontario. The company had a focus on quality and engineering, and the owners were more than happy to pour capital into these strategies. However, when the trucking companies started to take over and the railroads ordered less and less rolling stock, the owners of National Steel Car started to let quality slip. They turned to a cost-savings model with lower-cost railcars, hoping to get back their notoriety in the industry. It didn’t work.
When Greg Aziz took over the company, he knew right away that quality was the problem. The previous owners had not only turned to a cost-savings plan, but they also started to strip the company of all the state-of-the-art equipment it needed to produce quality cars in order to get a return on their capital. Aziz reversed this tide and made sure that new equipment and capital projects were brought in. He increased the production capacity of the plant by over 300 percent, and he wanted to turn back to a quality-based strategy. Find More Information Here.
After making sure the plant was able to handle the capacity Greg Aziz was hoping for, he turned to his employees and made it their mission to go back to a high-quality, modest cost railcar for customers. Railroads needed higher-quality railcars every year due to new regulations restricting railcar lives and making sure they meet safety standards. Aziz put an emphasis on hiring engineers and designers capable of making these changes.
Now National Steel Car is back on its feet and all of this success is owed to Greg Aziz and his return to quality production. NSC has won the TTX SECO Highest Quality Award for the past 20 years, and the company continues to thrive thanks to its return to quality in manufacturing.
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